The latest update for the Akamai University release includes:

• You may now generate discount codes while registering for training courses.
• You may now select the Contracted button while registering for training courses.

The latest update for the case management release includes the following enhancements to the Case Management v2 API:

• List cases operation now provides an optional query duration parameter that returns tickets created within the specified number of days that match a state defined in the type parameter.
• List cases operation now returns a submittedBy member in the response body.

The latest update for the Support Home release includes:

• Akamai University link on the support page is now visible to the paid AT&T accounts.

The latest update for the support home release includes the ability to use Live Chat tool (AkaChat) as an alternate inbound optional Customer engagement path.

AkaChat uses Live Chat, a powerful tool that most companies use as a support tool. Implementing Live chat enhances the customer experience in terms of response time. This implementation focuses on the pilot launch of Live Chat for the Account Management Group (AMG), who support customers on business issues.

The Akamai Chat option would be visible on the Support page in Luna.

Who can access Akamai Chat?

• Customers who are able to view, update, or create cases today in Luna, should be able to access Live Chat,
• Customers with support level higher than Standard support should be supported via chat,
• Customers with active contracts with Support Line item.

If agents are available for support, the Launch Chat button should be visible to customers. If none of the agents are available for support, the Launch Chat button should be greyed out.

The latest update for the Case Management release includes:

A recent security vulnerability exposed content spoofing + XSS in /apps/case-management. A fix was rolled out to mitigate the vulnerability.

• Only plaintext with tabs, line breaks, and spaces is now allowed in the Comment/Add notes section of Case Management.
• Images are not loaded in the Notes section.
• HTML/Javascript is not processed in the Notes section.
• Links are not clickable/hoverable in the Notes section.

Case Management application has been updated with a modern user interface that is easier and more powerful to use.

• Overall performance of the application is now faster by 50% on average.

• You may attach files in a single step when creating cases.

• You may find all your case details on a single page.

• You may search and sort your cases to simplify your case management dashboard.

• There is an improved relevancy algorithm for Knowledge Base articles shown during case creation to assist you more accurately.