Case Management application has been updated with a modern user interface that is easier and more powerful to use.

• Overall performance of the application is now faster by 50% on average.

• You may attach files in a single step when creating cases.

• You may find all your case details on a single page.

• You may search and sort your cases to simplify your case management dashboard.

• There is an improved relevancy algorithm for Knowledge Base articles shown during case creation to assist you more accurately.