Resetting a Password

Users can reset their password by navigating to the Central tab > Account page, and clicking Change Password. Alternatively, they may be forced to reset their password during the login process (if their password has expired).

Account Page

The Account page displays how many days until a user’s password expires (if applicable). In addition, a detailed error message describing password requirements will appear if a user’s attempt to create a new password is unsuccessful.

Login Page

The Login page will prompt users to reset their password if it has expired. The new password must adhere to the password requirements and must be different from the old password.