EAA Client installation logs

Location of EAA Client installation logs on end-users machine.

When EAA Client installs on the end-users machine, it produces logs. The location of the logs differs based on whether it is a Windows or Mac system, and whether it was user installed or installed by an automated tool like SCCM.

EAA Client installation logs

Windows machine

To find the temp folder on a Windows machine, type %temp% in the Run window and click OK:

The Temp folder automatically opens on the laptop.

Note: If an automated tool like System Center Configuration Manager (SCCM) was used for the installation, the bitrock_installer.txt file may be located in C:\Users\<USERNAME>\AppData\Local\Temp\bitrock_installer*. But if EAA Client was installed by the user, then it might be in C:\Windows\temp directory.

Collect all the files that start with the names bitrock_installer*, EAA*, eaa*

Mac machine

/private/tmp/bitrock_installer.log

/private/tmp/bitrock_installer_*.log

/private/tmp/eaacuninstallstdout.log

/private/tmp/eaacuninstallstderr.log