Device ID (akamai-device-id) updates with EAA Client installation and upgrades

How your device ID (akamai-device-id) changes with EAA Client installations and upgrades.

EAA Client installation

Upon installation, the EAA Client associates each device with a unique identifier called the device ID (akamai-device-id). In EAA Client 2.1.0 release, a new algorithm is used to generate the device ID for each device. Due to this change, after installing the new EAA Client, each device will automatically get a new device ID.

This change is being made to address an issue that arises when using the EAA Client on machines created using a Microsoft Windows image. A problem may occur that results in the EAA Client reporting duplicate device IDs. When creating the source image for use on multiple machines, certain operating system identifiers used by the EAA Client may be duplicated if not properly prepared.

The EAA Client uses these identifiers to generate a unique device ID for each machine. When installed on machines that have not been properly prepared, this may result in duplicate device IDs being reported by multiple machines. EAA Client 2.1.0 addresses this issue.

You can check your EAA Client version and device ID by opening the EAA Client.

Upgrade of EAA Client 2.1.0 or later release

The recommended upgrade procedure for the 2.1.0 or later release is to directly upgrade over existing 2.0.x installations. If the user is running a 1.x version of the EAA client they must uninstall it before installing version 2.1.0.

If the user has an active EAA session at the time of upgrade, they will be automatically logged out. After the user logs in again and resumes application access, the device ID will be updated and usage may continue as normal.

Note: After the upgrade, if the user is unable to access apps due to Device Posture features, then they must log out from the identity provider in the browser(s) and log back in. This will synchronize the new device ID throughout EAA. The user should then be able to continue app access as usual.