Copy device ID, user name, IdP, and version of EAA Client

Learn to copy the ID and version of the EAA Client , user name, IdP on your laptop.

Device ID, IdP and version are useful to debug issues and provide information to the help desk. Admin might also note down the end-user’s name.

How to

  1. Right-click the EAA Client icon on the Windows desktop toolbar or the Mac menu bar.
  2. Click EAA Client icon > Open EAA Client.
  3. Click Diagnostics .
  4. Hover over the symbol () next to Troubleshoot your device, click the tooltip Click to copy device id.
  5. In the EAA Client Settings section, at the top, hover over the symbol () next to Version, and click the tooltip Click to copy version.
  6. Note down the IdP name and user name.