Troubleshoot access denied issues
You can troubleshoot user access denied issues due to Device Posture rules by viewing a device’s access log.
In the EAA
Management Portal, select .
The Reports page appears.
In the Application
Access tab, do the following:
- Click the calendar icon and select a pre-defined date range, or enter the Start Date and the End Date.
- In Select Applications, select the application to which access was denied. Your application access report will be filtered by this date range.
- In Select Criteria, select User and enter the username of the user who experienced access issues.
Click View Report.
When an access decision was made using a Device Posture rule, a DP icon displays to the right of the OS column.
Click the DP icon to display the Device
The Inventory report opens.
- Click the View Device Access Log icon to display logs for the previously selected app and user.