Set up ServiceNow as the SP and EAA as the IdP

This procedure describes how to set up the ServiceNow application as a service provider (SP) and EAA as the identity provider (IdP).

Complete the following steps to configure ServiceNow as the SP and EAA as the IdP.

How to

  1. Access ServiceNow Developer portal.
    1. Click REGISTER and enter the information.
    2. After you register, check your mail for an activation message.
    3. Access your personalized site with your log in information.
    You have created a developer account on ServiceNow application.
  2. Create a developer instance on ServiceNow.
    1. Click Manage in the top panel, and choose Instance.
    2. Click Request Instance. Choose default version from the available versions.
    3. After the instance is created, save the instance specific URL and admin credentials.
    You have created a developer instance of ServiceNow application.
  3. In a new browser window access the customized URL, with your user name and password, to make sure it works.
  4. Configure EAA as the IdP for a custom SaaS application for ServiceNow but do not deploy the application at this stage.
    1. Click SAML SETTINGS > IDP info .
    2. Click Download to download the pre-populated metadata. Save it as saml_idp_data.txt using any text editor.
  5. Configure ServiceNow as a SP.
    1. Log in to the ServiceNow developer instance you created in Step 2.
    2. Search for "Plugins" in the search bar, on the left panel. Navigate to Plugins.
  6. Under System Plugins, search for "Integration - Multiple Provider Single Sign-On Installer" and access the plug-in.
  7. Click Activate/Upgrade link and confirm activation.
  8. Set up single sign-on properties for multiple providers in ServiceNow.
    1. Search for “Multi-Provider SSO” in the search bar, on the left panel. Navigate to Administration. Click Properties.
    2. Select “Yes” for the following and click Save, to save the properties.
  9. Create a new SAML Identity Provider and add the saml_idp_data.txt file contents.
    1. Search for “Multi-Provider SSO” in the search bar, on the left panel. Navigate to Identity Providers. Click New button.
    2. Choose SAML for type of SSO Identity Providers.
    3. Next, there will be a pop-up window for Identity Provider Metadata select XML. Copy the contents from saml_idp_data.txt from step 4 b and paste it in Enter the XML section. Click Import button.
    The ServiceNow application is configured as a SP.
  10. Go back to your EAA application that you were configuring in step 4.
    1. Click Save and go to Deployment.
    2. On the deployment tab, click Deploy application.

What you should see

With EAA configured as a IdP, ServiceNow configured as a SP, and both implementing SAML, they can seamlessly authenticate accredited users associated with the IdP to use the ServiceNow SP.