Confirm users can receive multi-factor authentication notifications

How to help users troubleshoot MFA notification issues.

Multi-factor authentication (MFA) notifications are often sent to users by email, text message, or pop-up notifications. If a user has trouble with MFA, they should first:

How to

  1. Look in their email spam folder. The authentication email may have been sent to spam.
  2. Make sure their mobile phone or device is not set to “Do Not Disturb” mode. This may prevent authentication texts messages or pop-up notifications from going through.

Next steps

If the issue persists, Reset the onetime password for a user.