Troubleshoot page not working issues

If you access an EAA application from your external domain you may see a “This page isn’t working” alert:
Page not working message

If you see this message, first check to determine what a user is trying to access. This is usually because the external URL is not pointing to the correct EAA CNAME. For example, this CNAME is pointing to an A record instead of the CNAME:
CNAME pointing to an A record

To fix the issue, create a CNAME entry in the external DNS that points to the EAA CNAME. For example:
Pointer to EAA CNAME

How to

  1. Log in to the Enterprise Application Access (EAA) management portal.
  2. From the top menu bar, click Applications .
  3. Click the application card for the application you want to configure. The application information appears.
  4. Click Settings > GENERAL.
  5. Scroll down to the External host name field to find the correct CNAME information for your domain.
    CNAME location in GENERAL settings

  6. Deploy the application so that the changes take effect.