Troubleshoot page not working issues
If you access an EAA application from your external domain you may see a “This page isn’t working” alert:
If you see this message, first check to determine what a user is trying to access. This is usually because the external URL is not pointing to the correct EAA CNAME. For example, this CNAME is pointing to an A record instead of the CNAME:
To fix the issue, create a CNAME entry in the external DNS that points to the EAA CNAME. For example:
- Log in to the Enterprise Application Access (EAA) management portal.
- From the top menu bar, click Applications .
- Click the application card for the application you want to configure. The application information appears.
- Click .
Scroll down to the External host name field to find the correct CNAME
information for your domain.
- Deploy the application so that the changes take effect.