In Enterprise Application Access (EAA), applications refer to a collection of services used within an enterprise. They span a broad range of categories including productivity, business operations, communication, and development operations. These applications are hosted either within the network perimeter of the enterprise or on the cloud. EAA makes it easy to secure your applications to application types such as remote desktop protocol (RDP), Custom HTTP, SSH, and virtual network computing (VNC), whether hosted on premise (on-prem) or in the cloud.

When you add an application to EAA, you choose the type of application that you want to create. EAA categorizes applications as Access applications, SaaS applications, or Bookmark application. You can add an application to EAA with either a predefined application profile or a custom application profile.
  • Access applications: These are common applications used in an enterprise that are secured by EAA and end users access from the Login Portal. You can add an application to EAA with either a predefined application profile or a custom application profile of HTTP. Predefined application profiles:
    • Custom HTTP (includes HTTP and HTTPS) or Web-application
    • Sharepoint
    • RDP
    • VNC
    • SSH
  • SaaS applications: These are common SaaS applications that EAA secures and offers single sign-on (SSO) with SAML 2.0. You can create a custom SaaS application with an application profile of SAML.
    SaaS applications
    Application name Tested and qualified in EAA Predefined application profile available in EAA On-prem
    Custom SAML N/A X
    Amazon Web Services (AWS) Management Console X
    Atlassian Jira X X
    Atlassian Confluence X X
    Box X
    Dropbox X X
    GitHub X X
    Google G-Suite X X
    Jenkins X X
    LogicMonitor X
    Meraki X
    Microsoft Office 365 X X
    Salesforce X X
    Service Now X
    ShareFile X
    Slack X
    Tableau Cloud X
    WebEx X
  • Bookmark applications: Applications that you can publish as a link on the EAA Login Portal but are not formally secured behind EAA.

You view Access and SaaS applications in the EAA Management Portal as cards. The application card displays information about the application, including:

  • Application name: The custom name for the application.
  • Domain name: The domain where the application is accessed from.
  • Last updated: The date and time of the last application update.
  • Application version: Shows the version number of the last deployed version. Click it to go to the deployment history page.
  • Application profile: The application profile is determined when you add an application to EAA.
  • Cloud status: Indicates whether the cloud is reachable. If the app is up, the cloud is reachable. If the app is down, the cloud is unreachable.
  • Deployment status: Indicates whether the application is deployed, ready for deployment, or has failed to deploy.
  • Users: The number of users with access to the application.
  • Services: The special services configured for the application.
  • Identity or Directories: The identity provider (IdP) or directory assigned to the application.
  • Category: Shows the application category that you configured.

You can have the account administrator configure a user as an application administrator to perform application configurations or have a custom administrator to manage the administration tasks for multiple resources using role-based access control in Control Center.

Note: The EAA platform may terminate some long-lived web-socket based connections, running for at least 8 hours or more, for efficient service operation. Sometimes, this may cause a discontinuity for browser-based SSH and RDP applications.