Troubleshoot unable to add a new user to the Cloud Directory

If you try to add a new user to the EAA dashboard and cannot do so you may get this error message:

Oops! We seemed to have experienced an error. If this problem persists, raise a support case.

How to

  1. Confirm that the user was not previously added to this Cloud Directory. You encounter this error if you are trying to add a duplicate user.
    Enter the result of your step here.
  2. After you confirm the user does not already exist, try to add the user again with a password that follows these rules:
    • Has a minimum length of eight characters
    • Contains upper- and lowercase letters and non-alphabetic characters, such as numbers or symbols