Test connectivity between the directory and connector

Troubleshoot directory issues by first determining if the directory is reachable by the connector.

To learn more about directories in EAA, see Directories.
Note: This procedure does not support the Cloud Directory service.

How to

  1. Log in to the EAA Management Portal as an administrator.
  2. From the top menu bar select Identity > Directories.
    EAA directory cards
  3. Locate the directory card you want to test and click Directory diagnostics (stethoscope icon) > Test Connectivity.
    An error or success message appears. If the directory is not reachable, continue with troubleshooting.
    EAA directory diagnostics page for an AD with success message
    EAA directory diagnostics page for an AD with error message
  4. Make sure that the connector associated with the directory is the one you expect.
    1. To view the connectors associated with the directory, return to the directory card you want to test.
    2. Click Settings > Connector > Associated connectors. If you need to add or remove a connector, click Add or remove a connector.
  5. Make sure your directory configuration is up to date. Return to the directory card and click Sync.
  6. Test the connectivity again. Click Diagnostics (stethoscope icon) > Test Connectivity.
    An error or success message appears. If the directory is not reachable, continue with troubleshooting.

Next steps

Continue with troubleshooting. Review directory diagnostics and domain information.