How to troubleshoot the connectivity for any VMware, Hyper-V, or
OpenStack connector VM appliance.
If your connector fails to check-in to EAA
after five minutes, there may be a problem with its networking dynamic host
configuration protocol (DHCP) configuration or an outbound connection through your
firewall or forward proxy.
How to
-
Go to the Connector Console.
Press ALT+F3 (for Mac users: FN+ALT+F3).
-
Select 4) Print Current IPV4
Configuration.
Note the connector's IP address, netmask, gateway, DNS
settings, and proxy configuration.
-
Once complete, press Esc to return to the configuration
menu.
-
Verify connectivity. Select
5) Check
Reachability to Cloud.
What you should see
In the EAA Management Portal, the connector
status on the connector card changes to Connector is
running.
Next steps
If connectivity continues to fail, contact support at 1-877-4-AKATEC or
support@akamai.com, or contact your account team.