Gather a Fiddler trace

Download and use Fiddler to capture HTTP/HTTPS traffic. Save the data as a log file. This data is useful for troubleshooting traffic issues.

How to

  1. Download Fiddler and install it on your system.
  2. Run Fiddler and go to Tools > Fiddler Options.
  3. On the HTTPS page, verify that Capture HTTPS Connects is enabled.
  4. Verify that Decrypt HTTPS traffic is enabled with the ...from all processes option.
  5. Minimize Fiddler to your tray.
  6. Replicate the reported issue.
  7. In Fiddler, go to File > Save > All Sessions and save the archive to disk.
    This produces a file that you can archive and share with technical support.