EAA connector upgrade schedule

Enterprise Application Access (EAA) connectors are upgraded to newer versions on a regular schedule.

The connector upgrade process is performed during off hours in the connector's time zone. The off hours are defined as:
  • Weekly on Monday, Tuesday, Wednesday, Thursday, and Friday between 18:00 and 21:59
  • Weekly on Saturday and Sunday between 00:01 and 23:59
There should be no downtime during the upgrade other than:
  • Data path. No down time expected. The application's users are not interrupted.
  • Management path. There may be 1-2 seconds of downtime when the processes are restarted. Service is back immediately and should not trigger any communication error. Admin users may be interrupted for 1-2 seconds but they are the least likely to face the interruption).