Run a connector troubleshooting utility

How to

  1. Log in to the Enterprise Application Access (EAA) Management Portal as an administrator.
  2. From the top menu bar, choose Connectors.
  3. On the Connectors page, go to the connector that you want to troubleshoot.
  4. Click the Tools option for that connector.
  5. Select the utility you want to use:dig, Ping, TraceRoute, LFT, or cURL.
  6. Enter the application hostname or IP address you want to test in the field provided.
  7. Click Run.

    When running these utilities, the terminal window may temporarily show a Pending status until the query or test is complete.

    When the query is complete, a SUCCESS message and information regarding the hostname appears in the terminal window.