Common reasons for connector check-in failure

At-a-glance references to troubleshoot connector connectivity.

If connectivity between the connector and the EAA service is impaired, it could be because:

  • The security groups or access lists are preventing the connector from reaching the Internet.
  • The connector IP belongs to a subnet that is not allowed to send traffic out to the Internet. Review the routing policies for the subnet.
  • the DNS server configured for the VPC is incorrect and cannot resolve the EAA service.
  • a forward proxy in the data path that is impacting the connectivity. Contact your networking team to setup an "allow" rule for the connector source internal IP address.