Troubleshoot an unreachable identity connector

Identity connectors are reachable or connected, when a Connector is running message displays as a status. If a Connector is unreachable error message displays, the identity connector is unreachable or down.

The Connector is unreachable error message means that there are network problems that do not let the identity connector establish a connection to ETP. Use these steps to resolve the problem.

How to

  1. Verify that the identity connector is on and that it has Internet access.
  2. Make sure the virtual machine (VM) is up and running.
  3. Make sure the VM instance has network connectivity on port 443 to the Internet.
  4. Check to see if the VM is reporting the correct IP address associated with the connector.