Troubleshoot an unreachable identity connector
Identity connectors are reachable or
connected, when a
Connector is
running
message displays as a status. If a Connector is unreachable
error message displays, the identity connector is unreachable or down.The Connector is
unreachable
error message means that there are network problems that do
not let the identity connector establish a connection to ETP. Use these steps to
resolve the problem.
How to
- Verify that the identity connector is on and that it has Internet access.
- Make sure the virtual machine (VM) is up and running.
- Make sure the VM instance has network connectivity on port 443 to the Internet.
- Check to see if the VM is reporting the correct IP address associated with the connector.