Troubleshoot an unreachable identity connector
Identity connectors are reachable or connected, when a
Connector is runningmessage displays as a status. If a
Connector is unreachableerror message displays, the identity connector is unreachable or down.
unreachable error message means that there are network problems that do
not let the identity connector establish a connection to ETP. Use these steps to
resolve the problem.
- Verify that the identity connector is on and that it has Internet access.
- Make sure the virtual machine (VM) is up and running.
- Make sure the VM instance has network connectivity on port 443 to the Internet.
- Check to see if the VM is reporting the correct IP address associated with the connector.