Generate a diagnostic report
From the Web Console, you can generate a diagnostic report for debugging purposes. This operation creates a TAR file that you provide to Akamai Support.
Log in to the Web Console:
Go to the
where mgmt_interface_IP is the IP address of the management interface.
- In the Web Console Login, enter the password for the security connector, and click Login.
- Go to the http://mgmt_interface_IP:3000
- Click the gear icon and select Generate Diagnostic Report. A report is generated and saved to wherever your browser saves downloaded files.
Contact Akamai Support and securely send the diagnostic report TAR file to your Akamai support representative.