Generate a diagnostic report

From the Web Console, you can generate a diagnostic report for debugging purposes. This operation creates a TAR file that you provide to Akamai Support.

How to

  1. Log in to the Web Console:
    1. Go to the http://mgmt_interface_IP:3000

      where mgmt_interface_IP is the IP address of the management interface.

    2. In the Web Console Login, enter the password for the security connector, and click Login.
  2. Click the gear icon and select Generate Diagnostic Report. A report is generated and saved to wherever your browser saves downloaded files.

Next steps

Contact Akamai Support and securely send the diagnostic report TAR file to your Akamai support representative.