Troubleshoot connectivity test failures

If you ran a connectivity test, this table includes solutions for areas where the connectivity test reported failures. To confirm the overall status of the security connector, see Security Connector status.
Solutions for Connectivity Test Failures
Failed connectivity test check Solution
Management interface is up.... Verify that you entered valid network settings for the management interface. The current settings for the security connector are shown when you access the main menu, the network menu, and the diagnostics menu. To change management interface settings, see Configure the management interface.
Data interface is up... Verify that you entered valid network settings for the data interface. The current settings for the security connector are shown when you access the main menu, the network menu, and the diagnostics menu. To change data interface settings, see Configure the data interface.
Domain Name Resolution for Akamai Management Gateway... Confirm the settings for the DNS name servers.

If you configured DHCP and are using the populated network settings, review the settings for the management and data interfaces.

To change the settings associated with the DNS name servers, see Configure DNS name servers.

Domain Name Resolution for ETP CAS service
Domain Name Resolution for CSI Log Push service...
Cert Validation for Akamai Management Gateway If certificate validation fails while the TCP operations pass, an on-premises web proxy may interfere with the validation. If your network has a web proxy, make sure that you configure it to bypass the IP address of the management interface or the domains of the Akamai Management Gateway (AMG), CAS, and CSI services

To find the domains of the AMG, CAS, and CSI services, see View debug information.

Cert Validation for ETP CAS service
Cert Validation for CSI Log Push Service
TCP Connectivity to Akamai Management Gateway... TCP connectivity issues are likely related to your firewall configuration. Confirm that your organization's firewall allows traffic on TCP port 443 and UDP port 123. If the TCP failures are not resolved, confirm the network settings of the management and data interfaces and the DNS name servers.
TCP Connectivity to ETP CAS Service
TCP Connectivity to CSI Log Push Service...