Change the appearance of error pages

If you are an Enterprise Threat Protector super administrator, you can configure the appearance of error pages. An error page appears when a user attempts to access a website that violates the Acceptable Use Policy or is a known or suspected malware, phishing, or command and control communication security threat. Error pages appear for known or suspected domains that are configured in the policy with a Block action and the Error Page response. For more information see Error pages.

Any modification that you make to an element or item of an error page is applied to all error pages. For example, if you select a specific font for the message that is provided in an error page, all error pages use that font for the message.

How to

  1. In the navigation menu, select Configuration > Utilities. Click the Error Pages tab.
    Note: If you are trying the new Enterprise Center interface, in the navigation menu, select Policies > Error Pages.
  2. To upload a logo, click the Upload File and locate the image that you want to upload.
  3. To modify the Title heading:
    1. Navigate to the Title area.
    2. For the background color, click the color swatch and select the color that you want from the provided palette.
    3. To format the heading text, click the link that shows font style and formatting currently applied to the title, and in the toolbar that appears, select a new font, font size, or font format.
  4. To modify the background color of the message area:
    1. In the Message Area, go to the swatch that is associated with the background color.
    2. Click the color swatch and select the color that you want from the provided palette.
  5. To modify the text color and formatting associated with the Reason, Category, Explanation, or Communication parts of the message:
    1. To change the background color of the message area items, click the associated color, and select the color that you want from the provided palette.
    2. To format the text associated with an item in the message area, click the link that shows the applied font style and format, and in the formatting bar that appears, select a new font, font size, and font style as needed.
    3. Repeat step 6a and 6b for each message area item you want to modify.
  6. To show or hide communication information on the error pages:
    • To show the Mail, Phone, or Ticket information, ensure that the fields are selected.
    • To hide the Mail, Phone, or Ticket information, deselect the field.
  7. To enter communication information for your IT help desk:
    1. In the Mail field, enter an email address.
    2. In the Phone field, enter a phone number.
    3. In the Ticket field, enter the ticket URL.
  8. To modify the background color of the top or bottom of the error page:
    1. To modify the top of the page, for the gradient, click the color swatch and select a color from the provided palette.
    2. To modify the bottom of the page, for the gradient, click the color swatch and select a color from the provided palette.
  9. To show a corner image at the bottom right-hand side of the page, select Display Corner Image.
  10. To restore the default settings of the error pages, click Back to Default.
  11. Click Save.