Mobile client status

Like the ETP desktop client, the mobile client reports when a device is protected or unprotected. This status is visible in the mobile client.

  • Protected indicates mobile requests are protected with ETP.
    • Protected via Secure DNS-over-TLS. Indicates that mobile requests are protected with DNS over TLS (DoT). For more about DoT, see DNS over TLS.
    • Protected via Local Network. Indicates mobile requests are protected only when the device is on the corporate network that’s configured to forward DNS requests to ETP. In this case, the local DNS server handles requests. This status also appears if ETP Client cannot send requests to ETP because outbound UDP port 53 is blocked in the enterprise firewall.
  • Unprotected. Indicates that ETP Client is disabled or disconnected, or that the connection is interrupted. This status indicates that the client cannot reach the Akamai infrastructure, including ETP configuration, ETP DNS, or ETP Proxy.
    • Disabled by User. If you allow end users to disable the client and they do so, this additional status also appears.
  • Suspended by Admin. Indicates ETP mobile client was disabled by an administrator.