Health status check

You can run a health status check to review the overall health of Security Connector. If Security Connector is offline, this process pinpoints where a failure is occurring.

This table describes Security Connector operations that are checked and the mitigation steps that are suggested to resolve a failure. If you cannot resolve an issue, contact Akamai Support.

Operation Description Resolution to Failure
AMG Activation Indicates whether Security Connector was successfully activated. Confirm that:
  • Security Connector is activated. To activate Security Connector, see Activate the security connector.
  • Run a connectivity test in the Security Connector network diagnostics to identify the connectivity issue that is causing this failure. For more information, see Run a connectivity test.
AMG Connectivity Indicates whether Security Connector can connect to Akamai.
CAS Key Rotation Security Connector backend service.
CAS Registration Security Connector backend service that is responsible for activation.
CAS Reporting Backend service that’s responsible for ETP Reports
CSI Authentication Token Token that’s used to deliver logs and data to ETP reports. Confirm that:
  • Security Connector is allowed to access Akamai Cloud services over port 443.
  • Security Connector can reach the CSI service. You can run a ping test with the CSI service hostname. To find this hostname, see View debug information. To perform a ping test, see Run a Ping test.
CSI Log Posting Service that’s used to deliver logs and data to ETP reports.
CPU Load Operation that tracks the overall traffic load of Security Connector.
  • Verify the configuration to check if only risky domains are sent to Security Connector for IP attribution.
  • Verify if any test traffic is directed to the Security Connector IP address.
Disk Use Operation that tracks disk space of the Security Connector VM.
  • Verify the configuration to check if only risky domains are sent to Security Connector for IP attribution.
  • Verify if any test traffic is directed to the Security Connector IP address.
  • Review the logging mode of the Security Connector web console.
NTP Sync Operation for Network Time Protocol synchronization Confirm that your firewall is not blocking UDP port 123