Uninstall ETP Client on Windows

You can uninstall ETP Client on Windows with the user interface or with a command line.

If your organization does not allow end users to uninstall ETP Client, you are prompted to enter the entitlement code in the user interface. If you use the command line to uninstall ETP Client with a management solution, you include the entitlement code in the uninstall command.

Uninstall ETP Client with Windows 7 user interface

  1. Click Start.
  2. In the search field, enter Add or remove programs.
  3. Click Add or remove programs.
  4. Select Enterprise Client Connector and click Uninstall.
  5. When the confirmation message appears, click Yes to confirm the deletion.
  6. If the configuration setting to uninstall ETP Client on Windows machines is disabled, you are prompted to enter the entitlement code. Enter the entitlement code and click Next.

Uninstall ETP Client with Windows 10 user interface

  1. Click Start and select Settings.
  2. Click Apps.
  3. In the list of apps, locate Enterprise Client Connector.
  4. Select Enterprise Client Connector and click Uninstall.
  5. Click Uninstall.
  6. If the configuration setting to uninstall ETP Client on Windows machines is disabled, you are prompted to enter the entitlement code. Enter the entitlement code and click Next.

Uninstall ETP Client with Windows command prompt

How to

  1. Open a command prompt as an administrator.
  2. If the setting to uninstall ETP Client on Windows machines is enabled in ETP, enter this command:
    msiexec /x etpclient_<versionNumber>.msi

    where <versionNumber> is the version number of ETP Client.

  3. If the setting to uninstall ETP Client on Windows machines is disabled in ETP, enter this command:
    msiexec /x etpclient_<versionNumber>.msi CODE="<entitlement_code>" /q
    where:
    • <versionNumber> is the version number of ETP Client.
    • <entitlement_code> is the entitlement code.
  4. In the prompt confirming the uninstall, click Yes.