Report a problem on the mobile client

From the ETP mobile client menu, users can select to report a problem to Akamai Support.

This option produces a log.zip that a user can send out. After selecting the Report a problem option, the user is prompted to select whether they want to report the issue through email or with another application on their device.

The email option automatically opens the user’s email app and creates an email template that is addressed to Akamai Support. The user can answer the questions that appear within the body of the email to provide more details on the issue they’re experiencing. A user can also select another app on their phone to forward the log.zip file to Akamai Support.