Accessing the Console Audit Logs

In the Console, the new Audit Logs feature is accessed exactly the way you might expect it to be accessed: by clicking the Audit Logs link in the Console navigation pane. In other words:

Like other Console features, Audit Logs is available only if you have a role that has been assigned the proper permissions (for Audit Logs, those permissions are Allows you to read audit logs for Console user actions for an entire application and Allows you to read audit logs for Console user actions for a specific user). The following roles have access to the Console Audit Logs:

  • Application Admin
  • Console Access Manager

These two roles also have access to the Audit Logs, albeit only from the Manage Agents section of the Console:

  • Console Access Viewer
  • Customer Care Portal Agent Manager

If you don’t hold one of those roles, you simply won’t see the Audit Logs link: