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About Real User Monitoring>How RUM Works
Real User Monitoring Guide
  • Welcome to Real User Monitoring (RUM)
  • Audience
  • Assumptions
    • RUM Terminology
    • Services
  • When to Escalate to Akamai
  • About Real User Monitoring
    • What Is Real User Monitoring?
      • Uses for RUM Data
      • RUM vs. Synthetic Testing
      • RUM Dashboard Supported Browsers
    • How RUM Works
      • RUM Workflow
      • RUM Prerequisites
    • RUM Features
      • RUM JavaScript
        • Navigation Timing with the RUM JavaScript
        • RUM JavaScript Response Example
      • Origin Inserted RUM (OIR) vs. Edge Inserted RUM (EIR)
        • Before You Begin
        • Enabling OIR
        • Verifying OIR
        • Viewing Performance at the Origin Using RUM Reports
        • Viewing Trends
        • Enabling EIR
      • Standard Reports
    • Integration with Other Features
    • Data Collected by RUM
      • RUM Data Sources
      • Data Elements Collected by RUM
        • Dimension Data Collected
        • Timing Metrics Collected
          • Navigation Timing Metric Collection
    • RUM Report Types
      • Histogram
      • Pie Chart
      • Time Series
      • Dimension
      • Comparison
        • Event Comparison Report
          • Accessing an Event Comparison Report
        • Comparison Report
    • Data Display Considerations for RUM Reports
      • Report Data Availability
      • Report Aggregation Time Intervals
      • Distinct Plot Points
      • Display of Zero Values
    • Getting Started with RUM
      • When to Contact Your Account Team
    • RUM use cases
      • My Customers Are Reporting Service Issues
      • My Synthetic Tests Don’t Match the User Experience
      • How Does the Performance of My Site Vary between Geographies?
    • Frequently-Asked Questions
  • Enabling and Working with Reports
    • Enabling and Testing RUM in the Portal Configuration Application
      • Enabling RUM in Property Manager
        • Adding the RUM Behavior to the Property
        • Activating the Property
      • Testing RUM
        • After Testing is Complete
    • Reviewing Data Available for RUM Reports
      • Available Metrics for RUM Reports
      • Available Dimensions for RUM Reports
    • Accessing RUM Reports
      • Selecting Required Filters for Reports
      • Viewing a Different Time Period
      • Working with Your Histogram
        • Generating a Histogram
          • Selecting Additional Filters for Your Histogram
      • Working with Your Pie Chart
        • Generating a Pie Chart
          • Selecting Additional Filters for Your Pie Chart
      • Working with Your Time Series Report
        • Generating a Time Series Report
          • Selecting Additional Filters for Your Time Series Report
        • Creating Custom Metric Groups
          • Default Metric Groups
          • Defining a Custom Metric Group
          • Deleting a Custom Metric Group
          • Deleting a Metric from a Custom Metric Group
      • Working with Your Dimension Report
        • Generating a Dimension Report
          • Selecting Additional Filters for Your Dimension Report
      • Working with Your Comparison Reports
        • Generating and Viewing an Event Comparison Report
          • Selecting Additional Filters for Your Event Comparison Report
        • Generating and Viewing a Comparison Report
          • Selecting Additional Filters for Your Comparison Report
    • Exporting RUM Report Data
      • About the RUM Report Data Export
      • Exporting Your RUM Report Data
  • Upgrading Real User Monitoring
    • Topic Overview
    • Upgrading the RUM Behavior in Property Manager
    • Upgrading RUM from Configuration Manager to Property Manager
      • Common Questions About the Upgrade Process
        • How Does the Portal Configuration Application Upgrade Affect RUM Data?
        • What if My Sampling Rate Is Different From the Default?
      • Verifying and Updating Property Manager Configurations for RUM
  • Notice

How RUM Works

The following figure shows, at a high level, how RUM data are collected.



Learn more
  • RUM Workflow
  • RUM Prerequisites

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