My Customers Are Reporting Service Issues
If you are receiving support calls from customers about degraded service, you can use RUM reports to:
- Find out which customers are experiencing
performance issues. You can do this by running the Dimension Report for a single metric and
comparing the top five dimension values that display.
For information on how to run a Dimension Report, see Working with Your Dimension Report.
- Compare performance between different values within the same dimension to determine possible causes for the issue.
- Correlate data received from other monitoring solutions regarding the issue.