Why is there no data in my report?

When you first access a report, each widget may be empty and state " No data."

This can happen for multiple reasons:

  • The default "pin." Each report is configured to a default pin—typically a specific CP code. Click the "x" in the last pin to remove it and have data revealed for all CP codes.

  • The range of time set. There may be no data for the default range of time. Change this to a different range.
  • The filters set. The default filters may result in no data. Update them to refine the output.
  • A setting may need to be enabled. You may need to enable a separate setting for the product in question. (For example, "User agent strings" need to be enabled and logged for some reports.) See the specific topic for that report's tab for more details.