- Log in to Control Center.
- Select PLAN and Reports in the upper navigation bar, which displays the Reports page.
The Reports page displays a list of all your past events for which you can access report data. Included in the list is:
- Event name
- Event start date and time
- Event end date and time
At the far right of each event listing is an action button that allows you to:
- Edit the event.
- Open the event's reports.
- Remove the event—Removing an event on this page also removes it from all other pages (such as the Event Scheduler).
Click Edit in the upper right corner of the window to edit the event.
A specific event’s Reports page displays a number of graphical reports for the event. Click a report at the bottom of the page to display it in a large view in the upper section.
Click View Report in the right window to display the event’s Reports page.
Click the name of an event in the list to display a new window on the calendar’s right. This shows details about the event, including the event’s creator and last modification date, the start and end date and time, the streams and bit rates associated with the event, and the projected audience size and location.
The default reports include:
- TOTAL [IOS/SILVERLIGHT/FLASH] LIVE (EDGE)—The peak bandwidth for a given five-minute time period.
- TOTAL [IOS/SILVERLIGHT/FLASH] LIVE (VIEWERS)—The maximum concurrent streams for a given five-minute time period.
- TOTAL [IOS/SILVERLIGHT/FLASH] LIVE (REQUESTS)—The number of Edge requests per second (given in five-minute segments) and the response types sent to the end user clients.
- Summary—Displays the event’s name, its start and end dates and times, the coordinator, and all streams associated with the event.
Mouse over a widget to display data for a specific five-minute period in time.
In addition to the default set of widgets, you can also display the following:
- TOTAL [IOS/SILVERLIGHT/FLASH] LIVE (EDGE
STATUS)—The Edge errors by category for the selected five-minute period and
the total percentage of Edge errors. For each response code category, you will see the
number of hits and the percentage of all hits. The categories are:
- OK: 200, 206, and 210
- Client Disconnect: 408 (WMS) and 432 (Flash)
- Not-Found: 404
- Permission: 400, 401, 403, 433, and 434
- Server/Source Error: 500, 501, 502, 503, and 504
- Client-Abort: 000
- Other: All response codes
other than the above, including 301, 302, and 304
Mouse over the selected report to display data for a given five-minute period.Note: A vertical orange Estimated Data line in a graph indicates data based on partial information due to unavailability of a complete set of logs.
In addition to the default reports, if you have the Premium Reporting service you can also display the following:
- AUDIENCE SIZE BY COUNTRY — Displays a pie chart broken into regions. Mousing over a section provides the number of viewers for that region, with the size of each pie slice representing the percentage of total viewers for that section.
- UNIQUE CLIENT IPS — The number of unique client IPs for the selected five-minute time period.
- OPERATING SYSTEMS — The operating systems with which your visitors accessed your content and the percentage of total hits generated by those operating systems.
- AVERAGE CLIENT BANDWIDTH (KILOBYTES PER SECOND) — The average bandwidth used per client for the selected five-minute time period (Adobe Flash).
- AVERAGE BUFFER TIME (IN SECONDS)—The average buffer time for the selected time period (Adobe Flash).
- AVERAGE PACKET LOSS (PACKETS PER SECOND) — The average packet loss as a percentage of total hits delivered from the Edge to the end user for a given five -minute period (Adobe Flash).
- USER LOCATIONS (COUNTRIES) — The top ten countries from where your traffic is originating. Click More Details to see the full list of countries (Adobe Flash).
- USER LOCATIONS (U.S. STATES)
— The top five U.S. states from where you traffic is originating. Click More Details to
see the full list of states (Adobe Flash).Note: The Other USA category in the US States list includes primarily AOL requests, since AOL provides only a country with the IP address of a user, not state-level information.
- USER LOCATIONS (CANADIAN
PROVINCES) — The top five Canadian provinces from where your traffic is
originating. Click More
Details to see the full list of provinces (Adobe Flash).Note: Unavailability of any of the above reports indicates you either do not have that service (as noted) or that report has no data.