Review these FAQs to help in troubleshooting some known issues with Aspera and NetStorage.
|What information is needed to investigate (and if necessary, escalate) an Aspera issue?||We need the following information:
You can work with your Account Representative to gather this information.
|I’m getting transfer rates of only 40mbps. Can I increase this?||The Aspera Client has a 45 mbps threshold
configured by default. It can be increased via Control Center (Tools >
Preferences > Default Target Rate). |
Keep in mind that the Aspera Client will use all available bandwidth (up to the configured limit) on your local network, so set a limit that will work well with other network traffic.
|I am specifying an SSH key via ASCP, and it will not authenticate properly to Aspera, but this same key works via SCP. What am I doing wrong?||ASCP always expects a full path name when the “-i” tag is specified to denote a key. For example, the following shows how to properly call out the key via ASCP:
However, with SCP, you could simply specify the following, and the key would be resolved, but it does not work via ASCP:
This is a known limitation with Aspera, and requests have been made to correct it in a future release.