SSH key troubleshooting
Observe these considerations if you have trouble using secure access with NetStorage:
- New keys recently uploaded to NetStorage take time to propagate to the global network. Check Control Center for this user account to see if changes have been fully propagated.
- Verify the key uploaded to NetStorage is your public key and not the private key.
- Make sure there are no line breaks in the key.
- SSH Protocol 1 keys are not supported.
- The “ssh.com” format of a key is not supported.
- SSH Tunnels are not supported.
- Keys cannot be longer than 1000 characters.
- If you set up a Key Passphrase for your SSH key, don’t forget it. There is no way to recover a lost key passphrase. You’ll need to create a new SSH key and repeat this process.
- Try again with debug enabled. This is commonly enabled using the
-voption with OpenSSH tools.
- When trying to securely access NetStorage,
the problem might not be with the key:
- You may need to use the fixed user name "sshacs," not your upload account name.
- When using ssh to access the Content
Management Shell, use an SSH cmd of