Service Level Agreement for OD

We maintain a service level agreement (SLA) for OD on the Akamai Control Center.

  1. Access Control Center.
  2. Login with an account that has access to create OD properties.
  3. Select > SUPPORT > Download Center.
  4. In the Media Delivery category, select Object Delivery.
  5. Open Service Level Agreement.
  6. Click Akamai Media Content Delivery Service Level Agreement.pdf to download the SLA.