Slow download

Sometimes an object appears to download slowly. Take a look at the tables below to find probable causes of slow download rates and learn how to investigate them.

Important: Before you begin to troubleshoot, run and save the results of the Get User IP Details and View User IP Details tools.
Content problems
Cause How to
The ARL syntax is wrong Check ARL syntax
The TTL value is too low in the Object Delivery ARL Check ARL syntax
Network problems
Cause How to
The last mile connectivity issues Check the last mile connectivity
The first mile connectivity issues Check the first mile connectivity
Bad connectivity between the client and the DNS Test connectivity between the client and the client DNS
Bad connectivity between the client DNS and the Akamai name server Test connectivity between the client DNS and the Akamai name server