Sometimes an object appears to download slowly. Take a look at the tables below to find probable causes of slow download rates and learn how to investigate them.
Important: Before you begin to troubleshoot, collect the data to troubleshoot with the View User Diagnostic Data tool.
|The ARL syntax is wrong||Check ARL syntax|
|The TTL value is too low in the Object Delivery ARL||Check ARL syntax|
|The last mile connectivity issues||Check the last mile connectivity|
|The first mile connectivity issues||Check the first mile connectivity|
|Bad connectivity between the client and the DNS||Test connectivity between the client and the client DNS|
|Bad connectivity between the client DNS and the Akamai name server||Test connectivity between the client DNS and the Akamai name server|