Check the last mile connectivity

The last mile refers to the end user's connection to the edge server.

How to

  1. Use the Test Network Connectivity (MTR) tool, with the end user's IP as a Destination IP or domain name.
  2. Look for a packet loss or sudden jumps in the hop time.
    • For a loss or latency within the end user ISP network, ask the end user to contact their ISP.
    • For a loss or latency within the Akamai network, contact Akamai Customer Care.