Get User IP Details (Depricated)

This tool generates a link to obtain client and DNS IP information for a specific user.

How to

  1. Go to > SUPPORT > Diagnostic tools.
  2. Go to Get User IP Details.
  3. Enter Username that will be used to find your results in View User IP Details (Depricated).
  4. Enter target URL or hostname.
  5. Click Submit.
    The tool generates a message with the unique URL.
  6. Do one of the following:
    • Copy the message and send it to the end user.
    • If you are the end user, click the URL.

Next steps

When the end user clicks the URL, it will gather the information required to troubleshoot the problem. To see the results, go to View User IP Details (Depricated).