Check the last mile connectivity
The last mile refers to the end user's connection to the edge server.
- Use the Test Network Connectivity (MTR) tool, with the end user's IP as a Destination IP or domain name.
Look for a packet loss or sudden
jumps in the hop time.
- For a loss or latency within the end user ISP network, ask the end user to contact their ISP.
- For a loss or latency within the Akamai network, contact Akamai Customer Care.